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.av{width:38px;height:38px;border-radius:50%;color:#fff;display:grid;place-items:center;font-weight:700;font-size:13px;flex-shrink:0}.ct-c .nm{font-weight:var(--fw-semibold);color:var(--fg-1);font-size:var(--fs-sm)}.ct-c .ph{font-size:var(--fs-xs);color:var(--fg-4);position:static;overflow:visible}.ct-c .ph:after{content:none;display:none}.ct-ltv{font-weight:var(--fw-bold);color:var(--fg-1)}.ct-when{font-size:var(--fs-sm);color:var(--fg-3)}@media (max-width:760px){.ct-row{grid-template-columns:2fr 1fr}.ct-row .col-hide{display:none}}.cd{display:grid;grid-template-columns:300px 1fr 300px;height:100%;min-height:0}@media (max-width:1080px){.cd{grid-template-columns:280px 1fr}.cd .cd-time{display:none}}@media (max-width:760px){.cd{grid-template-columns:1fr}.cd .cd-hist{display:none}}.cd-prof{background:var(--bg-surface);border-right:1px solid var(--border-1);overflow-y:auto;padding:1.4rem}.cd-prof .big{width:72px;height:72px;border-radius:50%;margin:0 auto 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.body{flex:1;overflow-y:auto;padding:18px 16px;display:flex;flex-direction:column;gap:9px;background-image:radial-gradient(hsla(0,0%,100%,.025) 1px,transparent 0);background-size:18px 18px}.cd-time{background:var(--bg-surface);border-left:1px solid var(--border-1);overflow-y:auto;padding:1.2rem}.tl{position:relative;padding-left:1.3rem}.tl:before{content:"";position:absolute;left:4px;top:4px;bottom:4px;width:2px;background:var(--border-2)}.tl-i{position:relative;padding:0 0 1.1rem}.tl-i:before{content:"";position:absolute;left:-1.3rem;top:3px;width:10px;height:10px;border-radius:50%;background:var(--coral);box-shadow:0 0 0 3px var(--bg-surface)}.tl-i .t{font-size:var(--fs-sm);color:var(--fg-1);font-weight:var(--fw-medium)}.tl-i .m{font-size:var(--fs-2xs);color:var(--fg-4);margin-top:1px}.ag-wrap{display:grid;grid-template-columns:340px 1fr;height:100%;min-height:0}@media (max-width:860px){.ag-wrap{grid-template-columns:1fr}.ag-wrap 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.sp{flex:1}.sb-vctl{display:flex;align-items:center;gap:.45rem;flex-wrap:wrap}.sb-seg{display:flex;gap:2px;background:var(--neutral-100);border-radius:999px;padding:3px}.sb-seg button{border:0;background:transparent;font-family:var(--font-sans);font-size:var(--fs-2xs);font-weight:var(--fw-bold);color:var(--fg-3);padding:.32rem .7rem;border-radius:999px;cursor:pointer}.sb-seg button.on{background:var(--bg-surface);color:var(--fg-1);box-shadow:var(--sh-sm)}.sb-chatwrap{align-items:center;padding:1.2rem}.sb-chatwrap,.sb-phone{flex:1;display:flex;flex-direction:column;min-height:0}.sb-phone{width:380px;max-width:100%;background:#0b141a;border-radius:var(--r-xl);overflow:hidden;box-shadow:var(--sh-lg)}.sb-wabar{background:#1f2c33;color:#e9edef;display:flex;align-items:center;gap:.6rem;padding:.7rem 1rem;flex-shrink:0}.sb-wabar 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(max-width:1080px){.ap-r{grid-template-columns:minmax(0,1.4fr) minmax(0,1fr) 90px 170px}.ap-hd>span:first-child,.ap-hd>span:nth-child(4),.ap-r .ap-src,.ap-r .ap-when{display:none}}@media (max-width:720px){.ap-r{grid-template-columns:1fr auto;row-gap:.5rem}.ap-r .ap-why{grid-column:1/-1}.ap-r .ap-amt{display:none}}.cx-act.resolved{color:var(--grass-deep)}.cx-status{width:100%}.cx-status .dd-btn.cx-act{width:100%;font-weight:var(--fw-bold)}