These Terms & Conditions ("Terms") are a binding agreement between you and Axlr Data Pvt Ltd ("Axlr Data", "we", "us"), the company that operates uxjo and the uxjo/wa platform ("Service"). By creating a workspace or using the Service, you agree to these Terms.
uxjo is a platform that connects to the WhatsApp Business Platform to run sales, support and automated journeys, including bring-your-own-model AI agents, in-chat mini-apps, broadcasts and number-health protection. Axlr Data may update or improve the Service over time.
You must be at least 18 and able to enter a contract. You're responsible for activity under your workspace and for keeping credentials secure. You must be authorized to message the contacts you reach, and to connect any third-party tools or numbers you link.
Use uxjo only for lawful, legitimate messaging. You agree not to:
We pace and score message sending to help protect your number, but compliance with WhatsApp's terms and applicable law remains your responsibility.
uxjo connects to WhatsApp and to tools you choose to link (AI model providers, CRMs, payment processors, MCP servers). Your use of those services is governed by their own terms, which apply alongside these Terms. WhatsApp's own per-conversation messaging fees are passed through to you at cost, with no markup.
When you connect your own AI model or endpoint, you are responsible for that provider's terms, costs and outputs. Axlr Data passes prompts and data to your configured provider under your keys; we do not use your conversations to train shared or third-party models.
Paid plans renew automatically until cancelled. You may cancel any time; your plan stays active through the current billing cycle and is non-refundable except where required by law. Usage beyond your plan's included conversations is billed at the overage rate shown in billing. Fees are exclusive of applicable taxes, which you are responsible for.
You retain ownership of your data, contacts and content. You grant Axlr Data the limited rights needed to host and operate the Service for you. We do not sell your data. Our handling of personal data is described in the Privacy Policy.
The uxjo brand, software and design system are owned by Axlr Data. These Terms grant you a non-exclusive, non-transferable right to use the Service; no other rights are granted.
We may suspend or terminate access for breach of these Terms, risk to the platform or other users, or non-payment. You may stop using and delete your workspace at any time. On termination, your data is handled as described in the Privacy Policy.
The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Axlr Data is not liable for indirect or consequential damages, and our total liability is limited to the fees you paid for the Service in the three months before the claim.
These Terms are governed by the laws of India, and the courts at Bengaluru, Karnataka have exclusive jurisdiction, unless mandatory local law provides otherwise.
Questions about these Terms? Write to legal@uxjo.com.
Axlr Data Pvt Ltd ("Axlr Data", "we") operates uxjo. This Policy explains what we collect, why, how we protect it, and the control you have. If anything is unclear, write to privacy@uxjo.com.
Axlr Data Pvt Ltd is the data controller for account and workspace information. For the conversation data you process through uxjo to reach your customers, you are the controller and Axlr Data acts as your processor.
To operate your workspace, route and answer conversations, bill you accurately, protect your number, provide support, and meet legal obligations. We do not sell your data, and we do not use your conversations to train shared AI models.
When you connect your own model, your prompts and the relevant data flow to that provider under your keys and their terms. uxjo passes this through to deliver a response; it is not retained by us to improve other customers' agents.
We share data only with: the WhatsApp Business Platform (to send and receive messages), sub-processors that help us run the Service (hosting, analytics, payments) under contract, the tools you choose to connect, and authorities where legally required. A current list of sub-processors is available on request.
We may process data in countries other than yours, including India and regions where our infrastructure providers operate, using appropriate safeguards such as standard contractual clauses.
We keep data while your account is active and for a limited period afterward, unless you delete it sooner or law requires otherwise. Deleting your workspace removes your data on a defined schedule.
To exercise any right, contact privacy@uxjo.com. You may also have the right to complain to your local data-protection authority.
We use encryption in transit, access controls, and ban-safe sending to protect your account and number. No system is perfectly secure, but we work to keep your data safe and to notify you of incidents that affect you.
We'll update this Policy as the Service evolves and post the new date above. Material changes will be communicated in-product or by email.